Returns & Exchanges
At Ahmad Tea, we want you to be completely satisfied with your purchase. If your order arrives damaged or if there is an issue with your tea selection, we offer a straightforward return process to ensure your tea experience remains exceptional.
Contact Support
Email our customer service team within 14 days of receiving your order, providing your order number and a brief explanation of the issue.
Verification and Approval
Our quality control team will review your request; for food safety reasons, items must be unopened and in their original packaging unless they arrived damaged.
Secure Packaging
Once approved, securely pack the items in their original shipping box to prevent any damage during the return transit.
Refund Processing
After we receive and inspect your returned tea, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing